At ShoeCrew, we prioritize swift and secure delivery of your carefully curated footwear selections. Our team processes orders within 1-2 business days, ensuring your chosen styles—whether performance-driven or fashion-forward—are meticulously prepared for shipment. We partner with trusted logistics providers to guarantee your order arrives in pristine condition, ready to complement your lifestyle.

Processing typically completes within 48 hours of order confirmation (excluding weekends/holidays). Transit durations vary based on destination and carrier capacity. Domestic deliveries generally require 3-7 business days post-dispatch, while international shipments may take 10-20 business days. Seasonal demand or unforeseen logistical circumstances may occasionally extend these estimates.

We offer transparent pricing with two streamlined options:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (maximum cart value: $9,999)

Currently serving 30+ countries across North America, Europe, and select Asian territories. We cannot ship to PO boxes, freight forwarders, or the following regions: Crimea, Donbas, and certain restricted zones as defined by international trade agreements. Customers in remote locations (e.g., Arctic territories, offshore islands) should contact [email protected] for feasibility checks.

Upon dispatch, you'll receive a confirmation email containing:
- Carrier-specific tracking number
- Real-time progress link
- Estimated delivery window
Track directly via our website's "Order Status" portal or the carrier's mobile app for push notifications.

While 98% of deliveries arrive on time, should your package exceed the projected timeframe:
1. Verify tracking status for carrier updates
2. Check with neighbors/reception
3. Contact [email protected] within 30 days with order details
We'll initiate trace procedures or coordinate replacements for verified losses.

International customers are responsible for any applicable:
- Value-added taxes (VAT)
- Customs clearance fees
- Import duties
These charges are determined by your local authorities and will not appear in our checkout. We recommend consulting your national postal service for tariff estimates before ordering. Note: Declared values reflect actual purchase amounts per international shipping regulations.